Foxit Musical customer care

How can we help you today?

Get straightforward help with flute selection, orders, delivery, returns and product concerns. Choose the quickest route below.

Frequently asked questions

How do I return a product?

Contact us within three days of delivery. Keep the flute unused and in its original packaging while the team guides you through the return.

When will my refund arrive?

After the returned item passes inspection, refunds are normally initiated to the original payment method within 2–3 business days.

Can I request an exchange?

Yes. Mention the replacement product or scale you need when contacting customer care.

Is payment secure?

Checkout uses verified payment processing. Never share an OTP, card PIN or UPI PIN with anyone claiming to be support.

Email: info@foxitmusical.in

Studio:
National Highway No. 10, HSIIDC, Kheri Road, Rohtak, Haryana 124001

For order-specific help, keep your order ID ready. Do not post private payment credentials in live chat.

Your request stays in one shared support queue so it reaches the first available member of the Foxit team.

1Tell us what you needChoose a topic and include your order ID when the question concerns a purchase.

2Connect securelyAn available agent is assigned automatically. You will see the agent’s name and username.

3Resolve and retain referenceThe team handles the issue in the same conversation and closes it only after resolution.

Support will never request your OTP, card PIN or UPI PIN.
Protect your payment information and report suspicious contact immediately.